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Privacy Policy

The protection of your privacy is important to us, and we are committed to acting in accordance with the Privacy Act 2020. 

Repairhub is a subsidiary of IAG New Zealand Limited (IAG NZ), 1 Fanshawe Street, Auckland 1010. IAG NZ is part of Insurance Australia Group, an ASX listed company with general insurance businesses in Australia and New Zealand. Refer to the Insurance Australia Group website for the Master Privacy Policy.

Repairhub collects, holds and uses your personal information for insurance-related, vehicle repair related, and marketing purposes. Where applicable we also collect, hold, and use your personal information for other purposes, including complying with legislation, regulation, and industry codes that are applicable to us. 

The intended recipient of your information is Repairhub. We may also give your information to and obtain it from others, including other subsidiaries of IAG NZ (although we’re not obliged to), our suppliers, your financiers, government and law enforcement agencies, and the insurance industry, including the Insurance Claims Register Limited where records of claims are kept.

Information from you or about you may be stored physically or electronically, including offshore facilities, by IAG NZ, any other IAG NZ company or any supplier (with whom we have a contractual arrangement). Where your information is stored physically or electronically outside of New Zealand, we ensure that our contractual arrangements with these suppliers/entities generally include an obligation for them to comply with New Zealand privacy laws.  We will take reasonable and appropriate steps to protect this information from unauthorised access or disclosure. 

Failure by you to provide accurate and complete information may impact our ability to deliver Repairhub services and should this information form part of a claim, result in your application for insurance being declined, increase the risk of your claim being reduced or declined. If anything changes, you must also tell us. 

You may request access to, or correction of, the information we hold about you by writing to us or emailing us at

When you use Repairhub’s services, you authorise Repairhub to collect, hold, use and disclose your

personal information in accordance with this privacy policy. Where you provide Repairhub with personal information about any other person for insurance-related purposes, you confirm that you have the authority of those persons to disclose such information and to authorise Repairhub to collect, hold, use and disclose the information for insurance-related, vehicle repair related, and marketing purposes in accordance with this privacy policy. 

We encourage you to review this privacy policy on a regular basis as it may be updated in the future. 

If you have any concerns or queries in relation to our privacy policy please contact


71 Allens Road, East Tamaki, Auckland

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